EdgeGrid focuses on providing complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after proper investigation. Please read the fine prints of each scheme, deals, offers, etc. before purchasing or payment.
In case of dissatisfaction with our purchases, clients have the liberty to return, cancel their purchases provided as per the contract as applicable, and request a refund from us. Our Policy for the return, cancellation, and refund will be as follows:
As part of redeeming reward-points for a product (like Smart-plug), in case of damaged/missing/empty package/wrong product, the Return request should be filed within 5 days of purchase and sent to the address mentioned on the website.
For any cancellations please contact us via the website or reach us through
Requests received later than 15 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
In case where a transaction has been completed by you on the Site/App, and money has been charged to your card or bank account but the service has not been delivered within 15 days of your completion of the transaction then you may inform us by sending us an email on email@example.com or posting us a message on the contact us page. We request you to include the Transaction date and Order Number. EdgeGrid shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the service, then the service will be provided or a refund would be initiated within 15 working days from the date of the receipt of your email, based on the type of issue & resolution.